02
Login and access problems after installing
Most mobile complaints are not about the PWA itself. They concern credentials, sessions and one country rule.
The icon opens but I am logged out
Session cookies expire. Tap the login screen, enter your details, and the PWA should hold the session again. If it keeps dropping you, check that private browsing or a content blocker is not clearing site data every time you close the window.
I forgot my password
Use the reset flow on the login screen. The Reset password page explains what to expect if the email has not arrived within a few minutes. Check spam before requesting a second link, since several requests in a row can invalidate the earlier ones.
I cannot get past verification
Withdrawals require a verified account. Upload your ID and proof of address once, in good light and with all four corners visible, and you avoid a repeat request later. The Verification page covers the document types and common rejection reasons.
I am travelling outside the Netherlands
Access rules follow the operator's own list, not your home address. If the site blocks your region, that is a licensing decision rather than a bug in the PWA. Do not use a VPN to get around it.
If you are still locked out after these checks, 24/7 live chat is the fastest route. There is no phone line, and email replies come through the address shown inside your account area. The Support page lists what to have ready before you start the chat.